I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)
Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.
Have you ever lost it with a rep? What happened? and did it ever help push things along?
Define “help” I’ve blown up on unsolicited cold-callers like military recruiters, and political campaign fundraisers multiple times and it helped me feel better. If I’m calling for support then I’m already vulnerable and blowing up is like biting the hand that feeds so no, that doesn’t help. Power dynamics matter when taking your anger out on others. Self control matters so you don’t have to