Well, fuck you, Cooler Master.

As soon as I turned my VPN off I was able to successfully send my RMA request.

  • Zachariah@lemmy.world
    18·
    2 days ago

    Won’t an RMA lead to them knowing your physical address anyway? Not sure you can stay private and get replacement gear.

    • Darken@reddthat.com
      12·
      2 days ago

      The reason I use VPN is to hide from local ISP and unknown websites… not from VPN provider and legit websites

      • refalo@programming.dev
        2·
        2 days ago

        not from VPN provider and legit websites

        Why not? Aren’t you worried about either of them selling/leaking your data? I think a lot of people here are.

        • Darken@reddthat.com
          5·
          2 days ago

          The concern is completely valid and I would like them not to steal the data too

          The more I hide the better

          But I’m just stating my usage of vpn, which is not fully hiding, but sometimes, distancing my data

          Since hiding is often hard and sometimes impossible and (subjectively) is not fully my goal

  • Greg Clarke@lemmy.caEnglish
    173·
    2 days ago

    It’s likely bad actors causing your VPN’s public IP address to get flagged. Next time change the exit point.

    • Limonene@lemmy.world
      188·
      2 days ago

      That’s no excuse. An RMA form is something that all their customers are entitled to use. If anyone finds their IP address blocked, even a VPN IP address, then their warranty claim has effectively been blocked for an invalid reason.

      The company has failed their warranty obligations.

      • refalo@programming.dev
        162·
        2 days ago

        I think if hosting an RMA form requires paying for 500x more bandwidth than it’s supposed to just because it’s being hammered by bots on VPNs, and this was your company, you’d block them too.

        • Limonene@lemmy.world
          65·
          2 days ago

          No, I would rate-limit them. OP is getting a non-rate-limited block. If OP has an ISP problem where they can’t access the site, this VPN may be their only option.

          I think catloaf’s idea is good, but no tech company accepts RMA requests by paper mail.

          • refalo@programming.dev
            2·
            2 days ago

            I think it depends on where the bottleneck is, and what they’re actually trying to prevent, as to whether or not rate-limiting would actually help anything.

            If they are blocking source IP addresses explicitly, it could be for a more specific concern we’re not aware of, like trying to limit the amount of email “spam” that would be sent out from automated requests. A rate-limit wouldn’t fix that issue, only slow it down.

            We’re all also assuming any of this is even intentional on their or anyone’s part.

        • acockworkorange@mander.xyz
          35·
          2 days ago

          I don’t think this holds in court. “I breached my contract with the plaintiff because other actors inconvenience me.”

          • refalo@programming.dev
            31·
            2 days ago

            I think you assume that there is even a contract, and that if it did exist, it wouldn’t allow this.

            Going to court for this would also cost way more than the product is worth.

        • Limonene@lemmy.world
          41·
          2 days ago

          I don’t use VPNs, but plenty of sites using datadome.co will arbitrarily block me at my residential ISP. datadome.co will first ask you to complete a captcha, and upon your success, you are immediately blocked with no recourse. Here’s a typical screenshot: (not mine)

          The “contact support” link opens a contact form that goes to a black hole. I’ve filled out dozens, and never gotten a response.