• zaph@sh.itjust.works
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    1 year ago

    I’ve singlehandedly caused hp to lose thousands of dollars. People trust my advice and I’ve lost all trust in hp so I tell people not to waste their money on it.

    • cm0002@lemmy.world
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      1 year ago

      When I got hired to take charge of the IT department, the first thing I did was phase out ALL HP products and then implemented an “Unacceptable and Barred Brands for purchasing” policy with HP right at top.

    • unalivejoy@lemm.ee
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      1 year ago

      Don’t buy a smart printer. Buy a dumb printer, then plug it into a raspberry pi.

          • PeleSpirit@lemmy.world
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            1 year ago

            Canon bricks their printers, only replaces full cartridges and is super touchy about hooking up to the internet.

                • Nate@programming.dev
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                  1 year ago

                  I’m going to be in the market for a camera soon, and I’ll never touch a Canon because of their printers. If they want good brand recognition they have to earn it and they have not for me

            • BenVimes@lemmy.ca
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              1 year ago

              The only Canon printer I ever owned was a piece of garbage. For whatever reason, I couldn’t just select my home wifi from a list like literally any other network-enabled device. I instead had to select an option buried several layers deep in the menus to have it try to automatically connect to an open network. Only after waiting 5 minutes for this to fail would it show a list of available networks.

              Of course, it also forgot the network and password settings every time it lost power, so I had to go through the whole process again after time I unplugged the thing to clean behind the shelf.

            • Nate@programming.dev
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              1 year ago

              I’ve never had much luck with the consumer level canon printers, absolute pieces of shit. I used to sell printers and would steer people towards brother or Epson. However last I saw, canon did still have printers that could be used entirely offline.

          • averagedrunk
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            1 year ago

            Brother is the only printer company I like. I’ve had a workhorse for ages and it is still going strong.

            I’ve been using them for 20ish years and never had any more trouble than routine maintenance.

          • PeleSpirit@lemmy.world
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            1 year ago

            I have had one printer bricked and my dad had 2 bricked by hooking up to the internet. I didn’t realize that was what was happening until it was too late.

          • wreckedcarzz@lemmy.world
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            1 year ago

            I’d say network printers are fine, but ones that require a ‘cloud’ connection can gag on my dong. I have a brother business aio printer hooked up via network and it’s been everything I wanted from it, after our Epson shit the bed a couple years ago.

          • 1371113@lemmy.world
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            1 year ago

            Why did you need the internet for network printing? You’ve been able to print over network for decades without needing the internet. I stopped using printers 15 years ago both at home and at work so had no idea this had happened. In a rare situation where I do need to print I use the work MFP or go to the library and pay 20c a page. Happens once every 2 or 3 years.

          • pimeys@lemmy.nauk.io
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            1 year ago

            The ones you plug to your intranet with an Ethernet cable, and which talk the common lpr protocol. Those are really good. E.g. the Brother laser printers.

        • letsgo@lemm.ee
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          1 year ago

          It’s a printer that, when you tell it to print, tries its best to find a reason to refuse to do so.

        • Sylvartas@lemmy.world
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          1 year ago

          Most newer models that automatically make themselves available to all the devices connected to the network they are connected to, and manage the printer queue internally. Usually comes with a ton of shitty “features” e.g preventing you from printing black & white when you’re out of yellow ink.
          2-in-one scanner+printer machines are especially heinous with this, most of the ones I’ve used block you from scanning a document if you’re out of any ink (yes, even when you’re only trying to scan and not use the “copy” mode)

          Somehow they found a way to make me miss having to boot the “printer PC” and wrangling windows’ god awful printer queue system.

  • Kidplayer_666@lemm.ee
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    1 year ago

    Buy brother laser. It’s more expensive, but it’s worth it long term. They last a real long time and the cartridges last bananas and they don’t care about “official” ink

      • Kumatomic@lemmy.dbzer0.com
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        1 year ago

        So far, on my 5 year old brother it annoys me to but toner from them but had a “do not show this message again” choice to click. Happened with two messages and no more so far. They also added a thing in status monitor when it tells you your toner levels wether it’s official or not and that you should not official. So far it hasn’t stopped me from using it, but like every corporation I fully expect them to go full stupid soon.

    • harmsy@lemmy.world
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      1 year ago

      Laser printers are especially handy if you rarely ever need to print anything, because they don’t dry up and get clogged.

      • Zagorath@aussie.zone
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        1 year ago

        Yeah I tend to either not print anything for years, or print huge amounts in a short span of time. Lasers are brilliant for this use case, because they also print really really quickly when they are printing, in addition to not drying up.

    • EatYouWell@lemmy.world
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      1 year ago

      It’s not even more expensive. You can get a full duplex wifi printer for under $200. I want one, but my 20 year old Brother printer is still going strong.

    • Gormadt@lemmy.blahaj.zone
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      Straight up when I bought my black and white brother laser printer I got an extra cartridge with it because I didn’t expect it to last very long

      By the time I finally had to swap it out I couldn’t find the extra cartridge I bought with it because it had been so long

      Needless to say I’m 3 years and 500+ pages into the second cartridge and happy to have this clunky little printer

    • Rubanski@lemm.ee
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      1 year ago

      My Dell mono laser is also going strong. Haven’t had a single issue in over 10 years. Ink printers have been and still are a scam

  • Colonel Sanders@lemmy.world
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    1 year ago

    And this is why things like pirating are not only acceptable but necessary. When companies lock services behind paywalls for products we should legally own, we are left with no recourse but to obtain the services we are owed illegally.

    • Rediphile@lemmy.ca
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      1 year ago

      Agreed. Piracy, aka the sharing of information freely (see also: libraries), is a fundamentally ethically correct course of action. Always.

      Withholding knowledge for personal profit on the other hand is obviously not.

  • germanatlas@lemmy.blahaj.zone
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    1 year ago

    HP is probably the worst big tech device company. Their products are shit, break quickly, are overpriced and econ students love them.

    • CatLikeLemming@lemmy.blahaj.zoneOP
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      1 year ago

      I bought an HP Envy, one of these convertible laptop thingies, when I didn’t know any better. The hinge broke about a month after the warranty expired. Repair costs (at a local repair shop, but still) were like 200€ because apparently I had to buy a whole new top cover for the damn repair to work

      Anyways, I’m gonna buy a Framework laptop next because fuck going through that again

      • weeeeum@lemmy.world
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        1 year ago

        Repair technician here. Yes we get a lot of hps with bad hinges, because they screw that super stiff hinge into the most floppy wet newspaper like piece of plastic possible. 200$ is reasonable because depending which side it’s one you have to completely gut the screen assembly or the keyboard assembly (you use to be able to replace keyboards by themselves now you need to completely gut the whole computer)

        Fuck HP but also fuck a lot of other brands cause they all pull this bullshit (dell, apple, Lenovo, Acer, Asus)

        • RedReaper@infosec.pub
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          Company I work at does HP warranty repairs on hehalf of HP and the number of fuckin shattered screens from the shitty plastic hinge screw housing being shorn off was absurd.

          It seems to be the case with a lot of the bezel-less designs, since I know I’ve seen some other brands with the same problem.

          I just hate that they seem to have decided it’s more profitable to just leave the shitty design as-is and deal with the repairs than to actually design that shit better.

          $200 definitely seems reasonable though on part cost alone, since HUs are typically the 2nd most expensive order able part besides the system board itself.

          • weeeeum@lemmy.world
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            1 year ago

            I recently had a Lenovo that made me wanna tear my hair out. Bad hinge on the screen assy, I move the screen and everything to the new back cover. The way it’s designed is if you don’t route the cable on the correct side of the hinge it will rip the display cable out and short all of the pins.

            I thought I was finished after I closed it and when I opened it the backlight was dead, great, now I need another screen. New screen comes in and dead backlight again, turns out it’s a bad MOTHERBOARD. I even tested for it before ordering the screen, the motherboard worked normally and runs on an external display. So now I would have bought a new back cover, screen and motherboard. My boss just decided to buy the guy a new laptop because of the nightmare this thing has become, sucks cause it’s a loaded expensive 10th Gen Intel i7 and we obviously have to comp him with an equivalent laptop.

            Sometimes people don’t realize how hard this stuff is and why it’s so expensive. Not to mention apple will perforate their cables (just like in notebooks so the paper tears cleanly) to make the cables rip when repairing them.

        • Neofox@lemmy.world
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          1 year ago

          That’s a lot of the market right here. What would you recommend being a good laptop brand then?

  • laylawashere44@lemmy.blahaj.zone
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    1 year ago

    Why nobody has made an open source ink jet printer design like reprap, I will never understand. The printer industry seems primed for disruption with all their bullshit and their half century old technology.

    • RQG@lemmy.world
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      My guess. They couldn’t get the printer to work. My 3D printer has a lower problem count than my ink jet regular printed at this point.

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      The accuracy required for the ink droplets just isn’t there for prosumers.

      I can (and have!) built multiple extruders for a variety of 3D printers. Some of my own design.

      Sadly, the tolerances for an inkjet are at least an order of magnitude greater.

      I have zero doubt that a few clever hardware hackers could design an open source inkjet printer. But A: They’d get sued back to the mesolithic by every printer company with a patent. And B: the process would likely involve micro machining your own hardware.

      I’ve just said, “fuck it” to the entire industry. I’m in my early 40s and I’m reasonably sure that my Brother laser will outlive me. And possibly the heat death of the universe.

      • paholg@lemm.ee
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        Patents expire after, what, 20 years? I’d be happy with an open source printer based on 20 year old technology.

        • ouRKaoS@lemmy.today
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          1 year ago

          I’d take a tractor fed dot-matrix printer over my current one just so I could play with the paper thingies on the edges.

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      Hmmm we don’t need to build a new printer, just new firmware. More like ddwrt or tomato

    • Coreidan@lemmy.world
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      1 year ago

      Right? Why buy a paper printer for less than $100 when you can spend $2000 on a 3D printer + materials and time spent learning and fucking up! Wish I thought of that!

    • butter@midwest.social
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      Probably because they wouldn’t be as profitable.

      HP could sell like a tenth the printers and still make more money

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    1 year ago

    there’s not a single thing radical about wanting these fuckers out of our homes and out of our lives. Kill em all as far as I’m concerned.

  • Coreidan@lemmy.world
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    1 year ago

    I made the mistake of buying an HP printer. Fortunately I only spent $70 on it.

    Then the ink cartridge ran out as I used all the ink up. So instead of buying more ink I purchased a new printer. This time it was a color inkjet from Brother that will last me years on the first ink cartridge.

    Funny how it works. Fuck you HP.

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    I’ve been radicalized against HP for a decade now. I bought an HP printer with the guarantee of a sizeable rebate. Of course, the rebate never showed up and every time I called about it, the customer service person would read their script, “Oh we sent that out just a few days ago should be arriving soon.” Uh huh. Here it is 15 years later, no rebate check and I’m sure they never intended to send one at all. I’m not a fan of HP at all.

    • stranger@lemm.ee
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      1 year ago

      I recently had to set up an HP printer that literally would not function without being activated via Internet connection first, but was received with a dead NIC and no way to activate through USB connection so just another piece of plastic for the landfill due to greed 🤷🏻‍♂️

      • tygerprints@kbin.social
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        That’s the same as the printer I recently bought, and the problem is, my Internet connection is very spotty at best, and my computer doesn’t support the needed software. SIGH. My printer’s a paper weight until I can afford a new computer system and better internet.

    • Pika@sh.itjust.works
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      1 year ago

      yes it’s a real thing, it’s part of the HP ink program, they disable printers when your payment method rejects or you cancel the sub

        • tuhriel@discuss.tchncs.de
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          Nono, you buy the printer and AFTERWARDS they sell you a subscription on top.

          That way they get paid twise, much better…

          • mellejwz@lemmy.world
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            They get paid twice anyway, if you buy cartridges from HP. This is just a subscription for those cartridges.

            • tuhriel@discuss.tchncs.de
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              True, but usually you buy them from retailers… This way they cut out the middleman. And the chance that you use 3rd party inks (although, that “security risk” got patched with firmware upgrades)

              Also, they don’t just send you ink… It’s a monthly plan where you have x pages included. Unused pages are rolled over 3 times [1] and afterwards they probably are just lost.

              Further, if you cancel the subscription, containers you received within the subscription wont work anymore.

              Damn, I knew it was bad, but now that I read the details it’s even worse…

              [1] https://www.hp.com/us-en/shop/cv/instantink

        • fork@endlesstalk.org
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          1 year ago

          Sort of. You’re renting the ink, not the printer. If you went to Staples or Amazon and got regular ink for the printer, it would immediately start working again.

          If you buy ink from the Instant Ink program, the cartridges are sent to you for far less money than a regular cartridge. They sell page based plans where they make the money back and then new ink just shows up in the mail as you go. HP DRM’s these cartridges to prevent people from skipping out on the subscription and printing normally for wayyyyyyy less up front cost.

          HP printers suck. And ink sucks too. So there’s a lot of understandable suckiness. But most of the criticisms about HP’s ink DRM are just people mixing up Instant Ink and regular ink cartridges and getting mad they can’t read instructions.

          • Tlaloc_Temporal@lemmy.ca
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            1 year ago

            And yet the printer was remotely disabled. If the ink is such an intrinsic part of the printer that the printer can’t be used independently, than it may as well be the same thing.

            You’re not renting the car, just the keys!

            All our hotel rooms are free for everyone! Access isn’t though, sorry.

            $0 phones! Only works with Comcast though…

  • PopShark@lemmy.world
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    I have literally filed a BBB complaint in the past for HP over their stupid ink subscription being fucky

    • Knightfox@lemmy.one
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      1 year ago

      From what I’ve heard the BBB is as much a BS organization as HP, companies can pay to have the complaints removed.

      • calypsopub@lemmy.world
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        1 year ago

        They are useless, as anyone who’s ever tried to get redress through them knows. Don’t trust their ratings.

      • Kumatomic@lemmy.dbzer0.com
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        I’ve had good results using them, but the company you’re complaining against has to care about the rating they’re. I’ve even gotten Scamazon to replace valid reviews they removed. If the business isn’t a member and doesn’t care there’s nothing they can do but send a letter to be ignored. Not endorsing them, but just sharing my experience so far.

  • grandpaST@lemmy.world
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    1 year ago

    HP reached its pinnacle in 1993 with the 4L laser printer. They were practically indestructible. I bought one and it took 15 years of heavy use to kill it.

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    1 year ago

    I wish there was a cheap simple laser engraver that could just “burn” black the surface of generic bulk printer paper. As in an inkless monochrome printer.

    A bit like How to Cut, Score, and Engrave Paper With a Laser but without the need to use dedicated laser cutter.

    With the explosion of interest in 3D printing, machining and laser cutters, I’m just eager to get hold of a printer like that and forever give up on liquid ink and toners of all sorts.

    • bufalo1973
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      1 year ago

      This does exist and you can see it in almost every supermarket in the World: the ticket printer. And the tickets end up fading

    • stewie3128
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      I get the sense that everyone responding to this is completely missing the joke.

      They mean laser printers, people.

      • mellejwz@lemmy.world
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        Laser printers don’t burn the paper. They require toners. So it wasn’t a joke unless they also didn’t know how a laser printer works.

      • fork@endlesstalk.org
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        No he clearly says no ink and no toner. Toner is melted onto the paper after a laser (now mostly LEDs) heat up a drum. He’s talking about burning the paper with a laser… Which would be interesting but really hard to do where a top layer is burned black without toasting the rest of the layers.

    • Annoyed_🦀 @monyet.cc
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      Maybe because they already have dot matrix printer, so that new type of printer might not be high in demand if it’s on the market today.

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    HP execs seething every time I use my old ass HP printer that takes refills and doesn’t complain. The ink never dries out either. This thing got no internet access, they can’t disable anything without literally breaking down first my door and then the printer itself. I hope they use sleep over this.
    Shoutout to the real OGs doing those refills, they fill them more than new ones and sell them for half the price.