I hope this is appropriate here: I just want to rant about how terrible PayPal’s service is. I’m in Canada and had linked a Canadian credit card.
I made a PayPal account about two weeks ago because a company I’m buying from only accepts PalPal or bank transfer, but the bank transfer is in Euros and I don’t have a Euro account. I naively thought that the transaction would go through no problem, guess that was my fault.
Well, as soon as I linked my credit card, PayPal locked my account (no transfers allowed in or out) and told me that there was a problem with my credit card and that I needed to verify that the credit was mine, which I did, and it told me to upload a picture of my ID, which I very begrudgingly did after several days. Then, today, it straight up told me that my account was permanently banned because “We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services,” which is a load of crap because I hadn’t even done anything with my account yet! I couldn’t because it was locked from the moment I added a payment method! It also says I can’t use that particular credit card with a PayPal account ever again, and it’s my only credit card, which is just swell!
Then I endure automated phone customer service hell and get connected with a representative. I describe my problem, and even after escalating my case, they just tell me to make another account because my current one can’t be unlocked, and (I bet this wasn’t in the script) the person helping me straight up tells me to use another payment platform like Vennmo, which is hilarious! They also refuse to tell me why my account was banned for “security reasons”.
The company I’m using is a package forwarding service in Germany, and the package has already been delivered to them so I have to pay them. I plan on using my dad’s PayPal account but I’m worried I’ll get his account banned to.
What a joke. Fuck PayPal. If you run a business, do not use this company for payment. Just accept credit cards directly or use a better payment platform. If I can at all help it, I’m never paying someone with PayPal again. Sending them gold doubloons by carrier pigeon is less frustrating.