Hi, all!

For those of you who work in organizations that do decent documentation, what are you using?

We currently just have a bunch of word docs in a SharePoint document library. I’ve previously used dedicated solutions for this such as Bookstack and Confluence. The company is very anti-Atlassian, so Confluence is out.

Just want to see what y’all are using as I search for a better solution.

Thanks!

  • mythnubb@vlemmy.net
    2·
    1 year ago

    Not using it, but Bookstack looked real nice for a documentation site.

    We’re using a different wiki at the moment for it.

    • Scott@beehaw.org
      1·
      1 year ago

      We’ve been migrating a lot of documentation into Bookstack this year, and like it a lot so far.

    • Scrappy Duncan@lemm.ee
      1·
      1 year ago

      I setup bookstack at my last job and personally loved it. But yeah, takes a lot to get everyone on board with something like that. I liked that you could export stuff out of it easily too. Bridges the gap if you need to email documentation.

  • bladewdr@infosec.pub
    2·
    1 year ago

    I recently migrated all our various Excel and Word documents from Sharepoint into a self-hosted Bookstack instance. I love it.

    I have one shelf for stuff like SOP, contracts, etc, and another for customer documentation.

  • jocose
    2·
    1 year ago

    Matterport tours. This is by far one of the best decisions we have made. We have notes, photos, documents, all linked in a 3D space of the site. We also use photogrammetry generated from drone footage for some of the larger exterior spaces and our wireless runs.

    If we are on the phone with a client we usually pull the tour up in one window and the text notes up in another and we can walk them through anything. We also do cameras so I often link the cameras in the tour so we can just click and have Realtime interactions and see what the issue is.

  • g7s
    2·
    1 year ago

    We use WikiJs for documentation and user guides

      • g7s
        2·
        1 year ago

        I had to get used to it a little bit but I love it now as well. Especially nice thing is that you can connect it to a ldap server for accounts :)

  • flof@feddit.de
    1·
    1 year ago

    You could have them take s look at XWiki - Tomcat-based, very Confluence-like, open source.

  • bamboo@beehaw.org
    1·
    1 year ago

    What are you using for bug tracking? IMO, the two should be hand in hand. If you’re using GitHub issues, then GitHub wiki would make sense to me.

    I’ve never had good luck using SharePoint or Google Docs for documentation, it just gets lost. If you’re searching GitHub for an issue, it’s easy to expand the search to include wiki. Having documentation in a separate system means searching two places, which is not ideal.

  • fourstepper
    1·
    1 year ago

    For technical documentation, most of our teams are currently using Gitlab pages, however we are steadily moving to Backstage

    • StaticFlow@feddit.uk
      1·
      1 year ago

      How is backstage? I look at it and feel perhaps we should just be using all the features of gitlab. Does it really bring something better to the table?

      • fourstepper
        1·
        1 year ago

        Depends on how far you are looking to take it, I would say. Generally, I can see how a larger organization (around 500 people) can benefit from it, at the same time I can see how it can be a massive waste of time in other orgs.

  • polystruct@lemmy.world
    1·
    1 year ago

    Currently Confluence. We do have a split documentation policy, where long-lived and broadly communicated information should be on M365 (SharePoint and affiliated services) whereas more technical or short-lived (project) documentation is on Confluence.

    But even certain broad-use information is showing up on Confluence more and more given it’s easier use (wiki and plugins like the draw.io support).

    • kalipike@lemmy.oneOP
      1·
      1 year ago

      Cool, thanks for sharing! Yeah I think it would be hard to convince anyone to use anything but SharePoint but I’m just formating options. Definitely want as little friction but with decent structure as possible to encourage active use of it.

    • kalipike@lemmy.oneOP
      1·
      1 year ago

      I love the look of ITGlue and one member of our team used it at several other orgs and loved it. It just seems pretty overkill with all the features since we have other platforms that handle the passwords/secrets/assets/etc. I do like the look of it though, and am considering it.