On July 18, 2022, Slack announced that starting September 1, search history for organizations on Slack’s Free plan will be limited to just the past 90 days of message history. Instead of a 10,000-message limit and 5 GB of storage, we are giving full access to the past
Zulip has threading, which you can even rename after you already set a topic. I don’t know an email client where you can easily rename mail threads.
Not only can you edit the topic of your own messages, but (if the right organization setting is enabled) you can actually change the topic of other people’s messages which is really awesome for moving offtopic digressions out of a conversation. all of the messages remain visible in their original temporal order in the full stream view, but when you “narrow” to a specific topic the offtopic messages disappear.
within a “stream” (the word zulip uses for channels/rooms/groups/etc), they have a concept of topics… which are sort of like linear email threads (without nested replies).
a proper ticketing system is nice to have, but, if you have any kind of chat then some information will inevitably end up there and only there. so the question is not if chat is a knowledge repository but rather how long it takes to find things there (and then to find related things after you find one thing). zulip’s fast search and topics make this very easy.
Because emails can be threaded? So it can be used as some kind of ticketing system. Newcomers can easily catch up too.
Zulip has threading, which you can even rename after you already set a topic. I don’t know an email client where you can easily rename mail threads.
If you imagine a ticketing system based on mail conversations, it’s not far from Zulip. You should try it.
Not only can you edit the topic of your own messages, but (if the right organization setting is enabled) you can actually change the topic of other people’s messages which is really awesome for moving offtopic digressions out of a conversation. all of the messages remain visible in their original temporal order in the full stream view, but when you “narrow” to a specific topic the offtopic messages disappear.
Yeah, that’s vastly superior to everything I’ve seen with emails. I wish mails worked like Zulip.
within a “stream” (the word zulip uses for channels/rooms/groups/etc), they have a concept of topics… which are sort of like linear email threads (without nested replies).
a proper ticketing system is nice to have, but, if you have any kind of chat then some information will inevitably end up there and only there. so the question is not if chat is a knowledge repository but rather how long it takes to find things there (and then to find related things after you find one thing). zulip’s fast search and topics make this very easy.
Threaded conversations is what I was getting at, yes. Also, I’m not sure about Zulip, but emails can also be backed up and archived.
see my reply above. zulip is less of a slack clone than mattermost or rocketchat are; it has “topics” within “streams” which are a kind of threading.
besides database backups it can also export everything to static html for archival.