• Fades@lemmy.world
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    3 days ago

    Any time I have a problem with Xfinity, they force you to use the app which is a shitty AI assistant that gives you very narrow options to move forward thus requiring a real person. It’s real hard to get to a real person and when you do they’re in India and can’t actually help you either.

    My favorite was when I finally got to a person on the phone who eventually decided they couldn’t help me and redirected me to a robot that told me to go online and speak to the chatbot that got me on the phone in the first place.

    They just want to get rid of the person no interest in help.