Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:
Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.
Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol
Thanks in advance for any help!
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Sorry I’m not a deck doctor
if it’s able to boot up, you can see on the display, and the deck dies whenever it doesn’t have a charge, it’s like 99% a battery issue. I’d just replace it, even if you manage to fix the battery, if another issue happens again, you’d have wished you just swapped it
I had something like this, I put it in desktop mode with the charger attached, the deck would not charge while it was on. I left the charger connected and the deck on in desktop mode for a full night. The next day it worked fine again.
A 77% battery health sounds pretty low i think. I know apple replaces iphone batteries if its bellow like 85%. But id get more input from others that know more.
Do you not get two years warranty where you live? That’s shitty.
Are in europe? because then you could demand that they fix it (mandatory 2 year warranty) since it sounds for me that the charging IC is partial broken.
Did you try to put the device in Storage mode? That powers it completely off. you could also try to disconnect the battery and reconnect it.
I’m actually going through the same process as well. Been in contact with Steam support, but there will be several days between replies, and I think unfortunately, it will be for not.
I was purchased in June 2022 so out of warranty at this point. I’m having the dreaded “black screen“ and I tried all of the myriad of solutions posted on the web. It just kind of sucks as I pretty much kept it new in box from June 2022 through October 2023, used it for about a month and then the unit dies.
Agreed, battery seems likely culprit, easy enough fix. All is not lost yet, your deck shall rise again.
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When did this issue started occuring?
Perhaps putting it in long term storage mode and then turning it off again may help?
I envy you. At least yours turned on. Mine was dead dead. No boot to BIOS. No backlight. Nothing.
If you are located in Europe it’s 2 years warranty! 3yrs for Spain. Where are you located?
I had an issue where my deck would not charge at all. I had to open it up and physically disconnect the battery and plug it back in,. Problem magically went away… Might help?
I had an issue almost exactly like this on a 2ds. It wouldn’t power on anymore, but would when charging. It just needed a new battery.