Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:
Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.
Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol
Thanks in advance for any help!
I had something like this, I put it in desktop mode with the charger attached, the deck would not charge while it was on. I left the charger connected and the deck on in desktop mode for a full night. The next day it worked fine again.