Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • TheCandyManCan1@alien.topBEnglish
    1·
    10 months ago

    I’m actually going through the same process as well. Been in contact with Steam support, but there will be several days between replies, and I think unfortunately, it will be for not.

    I was purchased in June 2022 so out of warranty at this point. I’m having the dreaded “black screen“ and I tried all of the myriad of solutions posted on the web. It just kind of sucks as I pretty much kept it new in box from June 2022 through October 2023, used it for about a month and then the unit dies.