• harmonea@kbin.social
    link
    fedilink
    arrow-up
    78
    ·
    1 year ago

    Out of date tbh - It’s never a labyrinthine phone tree anymore, it’s a “natural speech” based menu that can never help with more than the most basic inquiries like “how much is my bill?” and still stubbornly refuses to put you in the queue for a real person.

        • harmonea@kbin.social
          link
          fedilink
          arrow-up
          18
          ·
          edit-2
          1 year ago

          It doesn’t even take swearing for some of them - I had one earlier this week that hung up on me when I tried pressing zero to see if that got me anywhere. Touchier than humans.

          • BottleOfAlkahest@lemmy.world
            link
            fedilink
            arrow-up
            12
            ·
            1 year ago

            Comcast once hung up on me because the system wanted to transfer me to a department whose phone system hadn’t yet be set up in my region…the system force transfered me to a number that didn’t exist and I was immediately disconnected.

          • SolarNialamide@lemm.ee
            link
            fedilink
            arrow-up
            6
            ·
            1 year ago

            My pharmacy is ridiculously short-staffed because of summer, so they’re only open for 3 hours in the afternoon. But because everyone is calling in those 3 hours, it’s so busy you don’t even get put on hold, it just says the wait time is too long and to email them and hangs up, lmao.

      • mrspaz@lemmy.world
        link
        fedilink
        arrow-up
        21
        ·
        1 year ago

        The worst is when they phrase the response as if there was just some slight, funny misunderstanding on the part of the machine; “Sorry, I didn’t quite catch that! Did you want to…”

        For some reason that one really drives my ire.

          • poppy@lemm.ee
            link
            fedilink
            arrow-up
            9
            ·
            1 year ago

            The fake typing is the worst. It just sounds like someone slamming random keys.

          • afraid_of_zombies@lemmy.world
            link
            fedilink
            arrow-up
            4
            ·
            1 year ago

            Hold on while we look up your account.

            Fuck you. How can it possibly take any time to query a SQL database in 2023? The first tenth of the second of you calling them they should have taken your number and pulled it up.

    • queermunist she/her
      link
      fedilink
      arrow-up
      19
      arrow-down
      5
      ·
      1 year ago

      Love to scream at my phone because the fucking robot can’t understand me.

      Key presses are so simple! Why do I have to talk to the dumb fucking robot?!

      • harmonea@kbin.social
        link
        fedilink
        arrow-up
        20
        ·
        1 year ago

        It’s astounding how universal this hatred is. No one likes these things except the people who think it saves on labor costs (which, does it even? they’re replacing a menu that was already automated…)