“logs show a reoccuring error in layer 8 everytime a subset of users engages with the system, reassigning this to the service desk to gather more information.”

i’ve read that on real ticket, i’ve laughed about it. it also makes me glad that i don’t do customer support, i don’t have the patience to keep explaining the same people that they keep doing something wrong and i lack the diplomacy skills to engage with devs that believe to be infallible and pretend that bug reports are personal insults against them.