None of y’all are plumbers and most of y’all work in IT and it fucking shows

You’re not a plumber and you lack problem fixing skills and it fucking shows. 🙄

The photo shows:

• water is running, meaning: the faucet works, the pipe to the faucet works, the water is not shut off
• the faucet seems to be of a two valve kind, meaning: if the tenant is not an idiot and didn’t turn on the wrong valve, and they did wait a reasonable time for hot water to come out, then the problem is not with the faucet but with the heater
• the faucet can not be the problem, meaning a plumber does not need to carry a spare faucet, but the pipes could be hooked up wrong (hot pipe to cold valve and vice versa), which could be and easy fox for the landlord themselves without having to pay a plumber

Probing questions would be only useful if the tenant spent some effort on answering them, instead of, for example:

is the water lukewarm or cold?

A: Yes.

what if the water isn’t running?

A: There is no hot water.

This is not an IT ticket, it’s a general problem solving procedure issue.