Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart’s anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.
I don’t understand people that get upset and hostile at employees in these situations. When I go through self checkout I go in with expectations already set that it’s very likely that at some point during the checkout process the machine is going to trigger an alarm and an employee will need to come over and override the alarm. It doesn’t happen too often, but when it does my first reaction isn’t to get all pissy and throw things at the cashier.
If you have no patience for this sort of thing, then go through the regular checkout. See if it takes longer going that route.
The store has chosen to save money by pushing work onto customers via a buggy robot overlord.
Employees are the only person you can complain to.
Just more billionaires making things shitty for everyone.
Yeah I do agree that complaining to employees is useless, but it’s also a really frustrating situation and it’s not like you can get the CEO on the phone to complain. I wouldn’t personally complain at an employee, but I do get how someone might in the midst of such frustration.
As a consumer, what’s your other option?
Pretty much nothing, hence why I said I get it 🤷🏼♂️
Shop elsewhere.
Where? Idk about your area, but in mine all the options are big corporate chains
And even in areas where family owned retail stores still survive, a lot of people can’t afford to shop at them, because they’ll always have higher prices than the big chains, and with the price gouging that’s gone on since 2020, many families are struggling to make ends meet as it is.
What regular checkout? Around here they are all closed down and only self checkout is available.
Take all your shit to customer service and check out there.
It’s an asshole move everyone should use until they stop understaffing checkout.
What customer service? That shit’s closed too.
I think a lot of it has to do with that last part of your comment. The amount of times I’ve gone to the grocery store to find there’s no register open other than the self checks or that there’s 1-2 open at a huge grocery store with a 6-8 people in line for them and no self check line… People are being forced into self checking when they don’t want to. These people are obviously going to be more easily upset by issues with the self check machines. Walmart in my limited experience (try to never buy anything there if I can avoid it) is the worst offender I’ve seen.