Viking_Hippie@lemmy.world to Not The Onion@lemmy.worldEnglish · 1 month agoISPs say their “excellent customer service” is why users don’t switch providersarstechnica.comexternal-linkmessage-square16fedilinkarrow-up1226arrow-down11file-textcross-posted to: nottheonion@lemmy.worldtechnology@lemmy.worldtechnologyhackernews@lemmy.bestiver.setechnology@lemmy.ziparstechnica_index@rss.ponder.cat
arrow-up1225arrow-down1external-linkISPs say their “excellent customer service” is why users don’t switch providersarstechnica.comViking_Hippie@lemmy.world to Not The Onion@lemmy.worldEnglish · 1 month agomessage-square16fedilinkfile-textcross-posted to: nottheonion@lemmy.worldtechnology@lemmy.worldtechnologyhackernews@lemmy.bestiver.setechnology@lemmy.ziparstechnica_index@rss.ponder.cat
minus-squarefoofiepie@lemmy.worldlinkfedilinkEnglisharrow-up4·1 month agoAlso worked in multiple ISPs. All have had people who care vs not. The smaller ones are where they can make the most end-customer impact and where c-sat metrics were generally higher.
Also worked in multiple ISPs.
All have had people who care vs not. The smaller ones are where they can make the most end-customer impact and where c-sat metrics were generally higher.