[…] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
I bought a laptop that came with a broken charger, I could easily test it myself as a friend also had an HP laptop with the same brick (this was before the days of USB C).
I tried to make a warranty claim and they wanted me to send the laptop too and wipe the HDD, the RMA process would take weeks on top of that.
I ended up buying a 3rd party charger, I’m sure their RMA process is overly long and convoluted to deter people from making warranty claims