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Joined 10 months ago
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Cake day: November 16th, 2023

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  • Nope, I sent mine away last Saturday at 9 am, won’t be arriving at the facility in Utah apparently with the shipping they chose until Next Monday, and then 3 days of processing, ~6 days of return shipping…

    If it’s not new / same model (and unblemished) I’ll be returning it I think. I went ahead and bought a glossy model b/c I realized that it’ll be about Christmas before I see the replacement LE, and if I waited until then to order my replacement it’d be like 1-2 weeks into January.


  • Well, it takes:

    2 days for RMA Approval and Label

    10 days via UPS to travel to them

    3 days for Processing

    6 days for shipping of replacement unit

    That would be 21-Days, keep in mind that you should not count Sundays as it doesn’t seem like the Steam Deck moved on Sunday at all (when first being shipped to me nor when being returned for replacement). Idk if their warehouse is open on Saturdays or Sundays, which might affect delivery, shipping, and processing.


  • You will notice dead pixels, here’s how:

    You can open up Firefox (when you hold down power button, go to Desktop, then click Firefox it’ll download after a minute) search ‘dead pixel test’, and click onto it. If there is a dot on the screen that doesn’t come off when you gently use the microfiber cloth (aka check that it isn’t dirt), you will want to go through each screen color.

    If a black dot only appears on one of the three colors, which are Red, Green, Blue, it will also show on White, then you have a dead pixel (subpixel, whatever color it shows black on is what type of dead one it is; i.e. black dot on green, nothing on blue or red means you have a dead green subpixel).

    OLED displays work by using a red, blue, green subpixel to display colors. White is a mix of all three, black is the absence of them. So on white if green is out you’ll have a reddish brown or purple dot form, on red you’ll have no dot, on blue no dot, but on green there’ll be a dot.








  • That’s dead for sure.

    Up to you if you want to do an RMA or not, I would generally recommend doing so as this is not a cheap device.

    You need to take a picture of the pixel though zoom in (a lot, you should be able to see the pixels), I would take one of it on a green background and another on the white. This needs to be submitted alongside your RMA request to Steam so that it will be approved w/o delay.

    On the green it is black b/c the green subpixel is dead (blue & red are off). If it was stuck, it would show on the other two screens too. To form white it mixes all three colors…so if one is missing it’ll form a dot that isn’t black (which would require the absence of colors), but will form one that is a composite of the other two.


  • No, use Firefox to do a search for ‘dead pixel test’, and then go through it.

    If you have purple on a white screen, that means that you have the red & blue working, but not the green (unless both are stuck). You’ll be able to tell based on what happens with the dead pixel test.

    On the green background, if a black dot appears, you have a dead subpixel. Unless it also appears on the red & blue screens. It is possible that it is a stuck pixel, just kinda unlikely. It could also be multiple dead subpixels, but purple is probably red & blue either stuck together (somewhat unlikely), or that green is dead, which is somewhat common at this point.

    Rate of issue? Who knows, could be 50%, could be 1%, impossible to say. All I know is a lot of people with the LE have a dead green subpixel it seems.