Hey, all. My Deck recently shat the bed, which is pretty disappointing because I love it, am gentle with it, and don’t feel like I’ve had it for very long (April of '22). I went back and forth with Steam support for a week, and they were ultimately pretty unhelpful. Here’s a copy-paste of the issue I’m having:

Device will only power on when charging cable is connected. When powered on, the battery indicator reads 88%, but the time to full charge reads “??:??”. Device shuts down when the charging cable is disconnected. The issue persisted after a reset of the firmware and BIOS, and a factory reset.

Has anyone here experienced something similar? My instinct is to replace the battery, but I don’t want to go down that rabbit hole without some reassurance that it might actually solve the problem lol

Thanks in advance for any help!

  • Wietecha@alien.topBEnglish
    1·
    10 months ago

    Mine arrived at the same time as yours and had issues with both the battery and the m.2 port, Valve did an rma for it a few months ago. If you’re in the EU, then you have 2 years of warranty instead of 1.

    I would start off with trying to recalibrate the battery, but since it’s probably impossible in your case then just make sure none of the internal connectors came off, then try Steam Support again if that’s not the case.