Hi team!
All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.
Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.
Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.
I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.
I love Valve’s Steam Deck Globe Room
P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.
If you’re bad at visualizing what 5% is… that is 1 in every 20.
God I wish people understood percentages the way you do. Insanity otherwise
My 1TB OLED (Non LE) has no issues.
Hi! This is totally random, but I’m a Valve trivia nut, and I thought you might enjoy knowing more about that Steam Deck globe room. They actually custom-built that apparatus with the intention of holding a DSLR camera in place of each of those decks. Then, you stick an actor’s face through a little panel cutout in the center, and then bam! You have MOCAP for your FACE!
oh… that’s super cool!! Thanks. I appreciate trivia facts like that.
If the mods were worth their salt, they’d get rid of the redundant shipping and defect posts, but of course, they won’t.
In their defense, if they delete posts about defects or shipping issues they’re gonna get a bunch of angry redditors screaming about censorship and shilling for Valve and whatnot
Maybe, but the keyword here is redundant. There’s just no need for multiple threads, every day, for known defects.
Agreed. We need “my oled steam deck sucks” and “my oled steam deck is great” megathreads… let those two threads battle it out.
It’s the inconsistency of what they remove that frustrates me.
Yeah, they’re extremely inconsistent. They also have a habit of deleting cristism of them, no matter how tame.
FWIW, I think the recent changes with regards to Reddit’s APIs have made moderation a lot harder, since third party tools that mods relied on no longer work.
I could be wrong, but that was a big part of the discussion around the API pricing changes at the time they were announced, not sure if anything changed substantially about Reddit’s approach to pricing since then, but I do feel like this sub has become less well-moderated since around that period.
They desperately need an OLED defect mega thread with a Google doc/poll to try and keep it all contained. Plus it would be a much more useful resource for people looking for defects to check for themselves.
They also need an OLED unboxing mega thread. Not having those two things has turned the sun into almost entirely those two posts for the last week.
Agreed, it’s definitely a mod issue. Nobody wants these content and yet here we are
They replaced mine for free when the D-Pad went out.
what else are people meant to post
My OLED 1TB arrived two days ago (EU), and it has a springy right bumper button, right trigger sometimes gets stuck, and the d-pad’s down button feels mushy.
Mine has the same springy right bumper button. Rest seems ok so far but it’s a little downer for a ~700 € device. :/
Frankly this is quite preposterous. It is incredibly valid to discuss any issues people might be having with their product in a subreddit devoted to exactly that device. I can’t imagine more valid discussion points or a better place to talk about it.
The fact that people asking about or reporting an issue troubles some people is a bit alarming. I sincerely hope that people don’t make a Steam Deck so much of their personal identity that they can’t tolerate any critical discussion of the product.
I don’t care that people are criticizing the Deck. Nothing should be above that. But I just don’t care for twenty posts a day where an individual user has a stuck pixel. I’d rather see one thread for that, where maybe we get some numbers on how many Decks actually have that problem. A poll would work great. But instead we get twenty posts all saying the same thing.
I’m here to ask and read questions and discussions. Maybe see some cool mods, get some recommendations. But for weeks now it has been “Limited is still available”, “My Deck hasn’t shipped yet”, “Here’s a picture of my Deck just out of the box, looking pretty much exactly like yours did” and “This pixel is dead”.
These things are important to the person posting, but after the first few it really dilutes the actual interesting discussions here.
It’s not the fact that they are acknowledging the problem, and thus criticizing the machine or Valve or whatever, it’s that it’s a straightforward problem with a straightforward solution that, and the feed just looks like hell. This kind of thing is to be expected when a new device launches, but it’s still just so much noise, it doesn’t really benefit the community.
In online reviews you often find the two opposite ends of the spectrum. People that are so happy with their purchase, they need to justify it or defend it, trying to find acknowledgement they made the right choice. And people that have a problem with it and rant about it. The average person doesn’t bother posting a review.
Holy smokes, did you ever miss the point.
Jesus they aren’t as bad as "LOOK mine came in the mail today. Look, heres a picture of it, its a steam deck. This is a picture of my steam deck I bought that came in the mail . So here’s a whole thread with a picture for it. " who the FUCK cares you got yours in the mail? Mines coming tomorrow, I couldnt possibly imagine anyone would care. People that post those threads must be extremely lonely and even if they have people in their lives the people probably don’t care at best or are cringe-barrassed for you for buying a video game toy like an 8 year old
I’m with you on this one.
I think those posts are helpful because I have no idea what a “stream duck” is or what it looks like despite subscribing to a subreddit devoted to it. I would like to see more pictures of it in or next to its packaging because these.are unique experiences that I don’t think many people here have had.
Im guessing many are competing companies like ROg Ally that want to spread the bad noticinon
yup I was paid by asus to order a LE edition, and get mad that I got dead pixels, busted :(
I received mine today. I don’t know if it’s defectively because I’m having too much fun and don’t really give a rats ass to start looking everywhere for problems
Then just downvote those posts. If people upvote those posts, clearly there is an interest in them.
But how do i get updoots from steam support?
Truth. Even Apple has problems at rollout
steam support is awesome. they will replace your unit if anything is wrong.