I’m in the UK and had a notification my 1tb OLED steam deck was being delivered on Friday 24/11. I waited in and at 1330 hours I get a notification that it’s been delivered with a picture of it handed to a neighbour. The problem is I have no idea where this address is. I’ve asked all my neighbours (knocked on about 20 houses in the end) and no one has it. I phone parcel force and they tell me it was handed to an address in a different road by mistake. So I go there and the address (or door on the picture as its quite distinctive) is no where to be seen. I phone parcel force again and they tell me the driver will go back to retrieve the parcel on Monday. At this point I have little hope of whoever has my OLED actually giving it back to the driver so now I’m £580 out of pocket and no new steam deck. I just can’t get my head around why the package was handed to a random stranger and not taken back to the depot for me to collect. I did not give any permission for this and never do for this exact reason. I just hope someone takes responsibility for this and refunds me the £580. It’s clearly parcel forces fault but I have sent valve support a message telling them what’s happened and not heard back in over 24 hours so far. I just hope someone compensates me as this clearly is nothing I’ve done.
I had this happen with a limited edition guitar worth about 3000 euros. One of the worst days of my life trying to contact the delivery company.
Luckily I got into contact with the delivery person after a few hours who went to the wrong address and picked it up again and I got my guitar.
Don’t give up 👍Yeah I can imagine how stressful that was. Glad you got it in the end.
Thing is the one who got the item is under no obligation to hand it out to you. It’s his now. Best settle it with Valve and let them settle it with the courier
Parcelfarce did this because they are inept.
I had exactly the same thing happen with them recently. They were able to get the package back, but I assume only because it had been partially opened and whoever got it wasn’t interested in owning a Hatchimals advent calendar.
I don’t want to rag on Valve too hard, because the Donk is incredibly good value for money, but I’d honestly rather pay £10 more and get overnight shipping from competent couriers, than the drawn-out nonsense of GLS/Parcelforce.
I’m sorry, but I do genuinely love that typo you did calling the Deck a ‘Donk’.
Aside from that, I agree with you. I found the delivery of the Steam Deck OLED to be a stressful affair. UK based as well.
Mine’s due to be delivered today I think. Not Parcel Force but GLS from what I can tell. It’s come from the Netherlands initially. I’m in all day so there’s that at least.
Fingers crossed it arrives in one piece.
It’s a subsidiary (I think) of parcel force as I had a GLS notification too. Either way I hope you have no issues mate