“excellent customer service” is a really weird to state “monopolistic practices”
USTelecom, which represents telcos such as AT&T and Verizon, said that “the competitive broadband marketplace leaves providers of broadband and other communications services no choice but to provide their customers with not only high-quality broadband, but also high-quality customer service.”
That’s so much bullshit in so little space that I’m surprised it didn’t become a black hole.
If they all suck, are they all not doing exceptionally well? I, too, can make statistics say whatever I want. If you manipulate the data, then a lie will sell itself.
All infrastructure should be owned by the government
My ISP’s customer service is spectacular. It’s literally THE reason I’ve stuck with my ISP the entire time I’ve lived here. Well, that and the fact that they’re the only option.
I audibly laughed.
The only reason I take their customer service up my ass is because it always sucks no matter what ISP I use.
The only reason I do it is because I have no other choice. For me it’s either suffering with Comcast or using extremely shitty DSL (which is too slow for me to do my job properly). I live in a suburban area, but for some reason, my neighborhood has only one high speed option. And I know there are plenty of other people all over the country in the same predicament.
Bluntly: If you’re fortunate, you’ll have two options for internet. DSL and cable. Sometimes there’s other “options” like a WISP or starlink, or even a dual up provider, but the speed comparison is not even close, so I usually discard most of those as viable either on ping time or bandwidth.
It’s extremely likely that only one provider services your residence with DSL, and one provider does cable. Two providers. All other options are basically a wholesale or resale of these two providers, meaning you still get service from one of those two.
If you’re extremely lucky, you’ll also have the option of fiber. And IMO, that is the only time you really get three options.
If you go with a third party ISP, the last mile is still one of the two that actually come into your residence.
So the only real options you have are: do you want to buy internet direct from the ISP that owns the line to your house, or do you want to buy internet from someone who will contact that company to give you internet? If you don’t like the DSL provider, and you don’t like the cable provider, you’re completely fucked. Gg everyone.
if you want to listen to 35 minutes of annoying music, press 1 if you want to get insulted personally by an operator stay on the line
if you want to get insulted personally by an operator stay on the line
20 minutes later, a robot voice - Please wait, our attendants are busy. You are very valuable to us.
Ya, and the reason I’ve never been in a car accident is cause I’m a fantastic driver, not because I’ve never owned a car…
Lol
I’ve only had one ISP with excellent service, and it was a small family-run one. It was pretty expensive, too. The rest have ranged from “ok I guess” to “oh my god, I vow never to deal with these shitcunts again for the rest of my days”.
Besides, logically, if the ISPs really were a pleasure to deal with, then surely making it easy to switch would be welcomed, no? People would see how good your service is then switch to you.
Curious. Almost like they’re chatting complete and utter bollocks.
The reason I haven’t switched is because I have no real alternatives. I could try a wireless service, but it would likely be a downgrade as signal is not the greatest in my area.
I’m gonna have to sue whoever said that to deal with the whiplash from my doubletake
The reason i don’t switch is because the price is fair enough and i have less connection issues compared the all the others we have available.
lol
