UltraGiGaGigantic to shitpostingEnglish · edit-24 months agoCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnimagemessage-square25fedilinkarrow-up1319arrow-down13
arrow-up1316arrow-down1imageCustomer service sucks because they want you to give up. Saves on wages, saves on resolving your issue/returnUltraGiGaGigantic to shitpostingEnglish · edit-24 months agomessage-square25fedilink
minus-squareRade0nfighter@lemmy.worldlinkfedilinkarrow-up3·edit-24 months agoThis is definitely a concept for emails/tickets so i assume it is for calls. It’s called “sentiment” analysis. Priority can also be given in some systems by customer value.
This is definitely a concept for emails/tickets so i assume it is for calls.
It’s called “sentiment” analysis.
Priority can also be given in some systems by customer value.