Had that experience with Comcast about 2 weeks ago. Took 15 minutes and three attempts to get to a representative. The chat bot couldn’t figure out what I meant when I said I needed my cable buried again. On a side note it’s been 2 weeks and they still haven’t sent anyone out to bury it again 🤦♂️
Annoying thing is the phone system they use to divert your call. It feels almost intentional to get us not to speak to a representative.
“Almost”?
Had that experience with Comcast about 2 weeks ago. Took 15 minutes and three attempts to get to a representative. The chat bot couldn’t figure out what I meant when I said I needed my cable buried again. On a side note it’s been 2 weeks and they still haven’t sent anyone out to bury it again 🤦♂️
They’re too busy charging people for going over the monthly cap.