• sugar_in_your_tea@sh.itjust.works
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    3 months ago

    If you need a fast response, don’t use email. In general, here’s my order of urgency and expected time to resolution:

    1. physically meet w/ them or phone call - <1 hr
    2. IM/SMS/etc - <1 day
    3. meeting invitation - by the meeting time
    4. physical mail/note on their desk - 1-2 weeks
    5. email - <1 month, but probably <1 week
    6. create a “ticket” - ??

    I try to go as far down that list as possible, but no further.

    If you’re getting frustrated, it means you’re probably going too far down that list.

    • dmention7@lemm.ee
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      3 months ago

      This is wild to me, to be honest.

      One of the great things about email, versus IMs and other more real-time forms of communication is that it gives the recipient the ability to address it in a more offline manner. In that way, I’ve always viewed it as more respective of people’s schedule and work habits, since it’s naturally asynchronous.

      So I’m having trouble following the idea that people would view it as intrusive and obnoxious while also saying that the only way to get a reply from them the same week is to get in front of them with a real-time communication like a call or physical visit–way more disruptive to concentration.

      • nexas_XIII@lemm.ee
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        3 months ago

        I check my email like I check my mail, once every couple of days - once a week. We have faster modes of communication and (especially in a work setting) if something is time sensitive you can give me a call or text/IM.