• Landless2029@lemmy.world
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    3 months ago

    I learned this when I got into Tech Support and switched to an engineer.

    TechSupport. I was on tickets all the time so if you ping me on teams I’d ping back immediately if I was free or within 2 min if I was on a call.

    Engineer? Nope. Might get a ping back before lunch if you’re lucky. I prefer not to break my concentration scripting. It fucks upy flow.

    • Aceticon@lemmy.world
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      3 months ago

      Well, that’s the thing: in customer facing (even if it’s an internal “customer”) occupations there’s usually no other choice but be driven by external timings, but if you’re doing software development or any other kind of thinking/creation work, frequent interruptions just break your concentration, pull you out of Flow (the psychological state of maximum productivity), force you to mentally switch tracks (a form of overhead cost) and often make you lose track of what you’re doing, not to mention being a source of unecessary stress.

      Unfortunatelly, whilst some are good, plenty of Engineering environments and managers are pretty bad when it comes to recognizing the costs of frequent interruptions and supporting a maximum productivity environment, from the systemic corporate-wide problem which is “open space” work areas to managers who themselves are overstressed firefighters with poor time, impulse and prioritization control, the kind of reactive unstructured behaviour that ends up disrupting everybody else’s work flow.

      • captainlezbian@lemmy.world
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        3 months ago

        I have such passionate hate for open space work environments. Even the proported benefits are bullshit. It doesn’t improve communication, I still have to get up and talk to the person across from me. Between me being an engineer and needing to think when I’m at my desk to my coworker who has frequent phone calls to my coworker who likes to eat his pungent lunches at his desk (he routinely eats horseradish there and takes a different lunch time than I do), my desk can be rendered unusable for focused work on a regular basis. An office would just solve that issue and a cubicle would greatly improve it.

        Also it’s awkward doing creative work out in the open. I prefer closed spaces for it