Amazon failed to adequately alert more than 300,000 customers to serious risks—including death and electrocution—that US Consumer Product Safety Commission (CPSC) testing found with more than 400,000 products that third parties sold on its platform.

The CPSC unanimously voted to hold Amazon legally responsible for third-party sellers’ defective products. Now, Amazon must make a CPSC-approved plan to properly recall the dangerous products—including highly flammable children’s pajamas, faulty carbon monoxide detectors, and unsafe hair dryers that could cause electrocution—which the CPSC fears may still be widely used in homes across America.

While Amazon scrambles to devise a plan, the CPSC summarized the ongoing risks to consumers:

If the [products] remain in consumers’ possession, children will continue to wear sleepwear garments that could ignite and result in injury or death; consumers will unwittingly rely on defective [carbon monoxide] detectors that will never alert them to the presence of deadly carbon monoxide in their homes; and consumers will use the hair dryers they purchased, which lack immersion protection, in the bathroom near water, leaving them vulnerable to electrocution.

Instead of recalling the products, which were sold between 2018 and 2021, Amazon sent messages to customers that the CPSC said “downplayed the severity” of hazards.

In these messages—“despite conclusive testing that the products were hazardous” by the CPSC—Amazon only warned customers that the products “may fail” to meet federal safety standards and only “potentially” posed risks of “burn injuries to children,” “electric shock,” or “exposure to potentially dangerous levels of carbon monoxide.”

Typically, a distributor would be required to specifically use the word “recall” in the subject line of these kinds of messages, but Amazon dodged using that language entirely. Instead, Amazon opted to use much less alarming subject lines that said, “Attention: Important safety notice about your past Amazon order” or “Important safety notice about your past Amazon order.”

Amazon then left it up to customers to destroy products and explicitly discouraged them from making returns. The e-commerce giant also gave every affected customer a gift card without requiring proof of destruction or adequately providing public notice or informing customers of actual hazards, as can be required by law to ensure public safety.

Further, Amazon’s messages did not include photos of the defective products, as required by law, and provided no way for customers to respond. The commission found that Amazon “made no effort” to track how many items were destroyed or even do the minimum of monitoring the “number of messages that were opened.”

  • ipkpjersi
    link
    fedilink
    English
    arrow-up
    17
    arrow-down
    1
    ·
    4 months ago

    This is true, but also on the flip side, if you find your Nintendo DS Lite from almost 2 decades ago, and look at it, and the battery hasn’t turned spicy yet and you look on the battery and see it was made in China… it’s pretty impressive.

    The cheap shit on Amazon however, yeah I wouldn’t trust it tbh.

    • Natanael@slrpnk.net
      link
      fedilink
      English
      arrow-up
      16
      ·
      4 months ago

      It’s about who sets the quality control standards. Somebody experienced who cares, or nobody at all? Amazon doesn’t enforce safety.

    • ArxCyberwolf@lemmy.ca
      link
      fedilink
      English
      arrow-up
      3
      ·
      4 months ago

      My DSi’s battery swelled up and nearly exploded less than a decade after getting it. Still have the DSi, but no battery.

      • ipkpjersi
        link
        fedilink
        English
        arrow-up
        1
        ·
        edit-2
        4 months ago

        I have my PSP 2000, PSP 3000, DSLite, DSi, DSi XL, 3DS XL, and New 3DS XL.

        Out of all of those devices, the only ones with bad batteries that were spicy were the PSP 2000, PSP 3000, and 3DS XL. The New 3DS XL was off since 2020 and still had half charge when I powered it on again in 2024, guess I left it fully charged, oops.

        How did the battery nearly explode for you? Even with my PSP batteries that were so badly swollen they actually cracked the plastic shell of the battery, I still think they weren’t near exploding. Did you charge it while it was super swollen or something?

        • ArxCyberwolf@lemmy.ca
          link
          fedilink
          English
          arrow-up
          2
          ·
          4 months ago

          I think I just used the hell out of it as a kid. That DSi got me through a lot of fights between my parents, constant extended road trips, and lack of anything else to do. It swole up so much the battery panel nearly snapped right off and is permanently bent. I still kept using it til it couldn’t hold a charge, because I was a kid and didn’t realize the risk of doing so.

          • ipkpjersi
            link
            fedilink
            English
            arrow-up
            2
            ·
            4 months ago

            Ouch! That is scary haha I totally would have done the same though. I’m glad I know better now and I make sure to inspect my devices to make sure the battery looks to be good still.