The promise of AI, for corporations and investors, is that companies can increase profits and productivity by slashing their reliance upon a skilled human workforce. But as this story and many others show, AI is just today’s buzzword for “outsourcing,” and it comes with the same problems that have plagued outsourced companies and workforces for decades.
Not even necessarily increasing productivity, just slashing it less than they slash worker pay, so that they have more of the pie for themselves. Like with customer service chatbots that are worse than agents, but are less worse than the amount of money they “save”.