Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.
Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for “yes” is white, and the “no” button matches the “save” button on the previous screen, so it’s easy to accidentally cancel the opt-out. Double-asshole design!
Ah yes, I got this email today as well. Absolutely user-hostile. Not only is every opt-out 4 clicks (opt-in is only 3) the categories are very confusing and unclear. Some of them just sound like you are opting out of all email communication which I don’t want to do unless they actually have something important to tell me (however unlikely). I would also bet $1k that by this time next year they have either opted me back in without consent or added a new category that is default-enabled.
Along with their switch to SMS 2 factor (no option for TOTP and they removed the email option they used to have) I am seriously considering switching. The problem is that every other bank seems worse.
And that’s the problem. Literally no good options.
Welcome to late-stage capitalism.