Yeah this has been an extremely poor experience for me. If I can’t get a replacement I’ll probably return this and won’t get a new one. I don’t need it and I don’t appreciate Valve sending me a faulty product with poor QC and followed it up with poor customer service. I’ll probably need to threaten them with a cc chargeback today since I head out of town later today and I still haven’t gotten a return label. Either that or they accept the return being mailed late/past the 14 day window.

I got my LE on Friday with a dead pixel. Steam support has been so slow to respond it’s rough. I submitted a return request on Friday and they still haven’t sent me a return label and now it’s OOS so I can’t get a new one. 🥲. FFS valve if you release a product before the holidays then be prepared to have support staff available during the holidays for issues. I feel like that was an extremely dumb decision on their part, 1 response every 2 days from support doesn’t really cut it tbh