Can someone post the link OP is talking about?

I think for a lot of people as well, a big factor is when you share that data between multiple devices, if you use your own solution, then you don’t have to trust other companies with your data.

I only did super basic stuff with Budibase since I didn’t need all its features, but I believe it does let you make workflows and automations. But unfortunately I couldn’t tell you more about it specifically.

If you need something more complex than a form though, the only other thing I could personally recommend is something like a Kanboard (is on docker, and it has a docker compose file on the github). You can add family to it, they could make a card, and it has automations that you can setup and plugins. The only downside is that it’s not the prettiest option, but it has plenty of functionality.

There’s obviously many other suggestions from others, hope you find something that works for you and the family. And hey, maybe if you find something good, share it too! Would love to see what you come up with.

You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you’ll see them later.

I’ve only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container.