Has anyone gotten pushback from Steam Support regarding their RMA request for dead pixels?

I submitted my ticket with pictures. They finally got back to me 2 days later and asked me to continue using it for a few weeks and if it doesn’t magically get fixed (It’s a dead pixel, not a stuck pixel) then they’ll take my Steam Deck in to get fixed.

You’ll want to change the compatibility for Black Mesa.

In your Steam Library go to Black Mesa > hit the gear icon > select ‘Properties…’ > Compatibility > and check “Force the use of a specific Steam Play compatibility tool”

Either select Proton Experimental or Proton 8.0-4 (latest ver.)

After that you’re solid. I had no problems running the game on ‘High’ for the Earth levels. Performance took a hit from Xen to the end though, so may want to drop it down to ‘Medium’ after that.

Currently playing through Black Mesa and it looks absolutely gorgeous. A lot of dark places, ambient lighting and things that really make the game pop on the OLED.

1 TB LE OLED with BOE screen - 1 dead pixel

No dead pixels day 1 of owning. Checked day 2 and found it.

I got my Steam Deck OLED LE on Saturday and found zero issues with the screen. Played for a few hours Saturday and some more on Sunday.

And now I have a dead pixel. Part of me wants to RMA cause I love the look of the LE but I may just refund it and get the 512 GB version. I’d hate to get it fixed and get another faulty BOE screen. Would rather just upgrade the storage and change the shell myself at some point.