UK brother here. Same story as before ordered on the 16th still no steam deck OLED. Once your package hits mainland UK you should be able to ring parcel force.
Number is 03448004466. Use option 2, then 2 again and finally option 1. You have to go through the automated parcel tracking. But once you did that you can press option 2 for the last time and speak with a human. My experience was I spoke with a helpful lady who contacted the depot. Gave me a reference number and said call back in 2 days if it hasn’t been delivered.
Don’t bother with spamming social media or email, since they didn’t come back to me but hopefully this gets some movement on packages if you guys are struggling
So I both phoned and created a ticket, the phone call they said they would contact the hub and tell them to deliver it “asap”. The ticket got back to me today saying the below minus names. Have a ticket open with valve too with no response as of yet. Didnt have this issue with the 2 Steamdeck LCDS I ordered last year.
Dear QuiescentLatency
Thank you for your email.
I am sorry, your item will be in the process of being returned to sender. Items sent with our partners GLS Netherlands bound for Northern Ireland are due to be forwarded to our partners GLS Ireland, not our sort centre in Coventry. Please contact the sender so they can raise an enquiry with our partners GLS Netherlands if the item has not yet been returned to them.
Kind regards,
Worker
Parcelforce Worldwide Email Team.