I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.

Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.

Save yourself some time, include a picture of the problem when submitting an RMA.

  • OvenFearless@alien.topBEnglish
    1·
    10 months ago

    Yeah it’s so unusual when a giant tech companies support asks for proof of defect instead of just being like „oh okay but you better pinky promise something is wrong with your Deck!“. What are you even trying to say?

    • cwstjdenobbs@alien.topBEnglish
      1·
      10 months ago

      It is actually unusual for them not to accept the RMA without proof. They normally accept them then just charge for return postage if the problem isn’t confirmed on their end.