I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!

  • 2jaded2hearts2@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    what was the RMA instruction sheet like? i initiated RMA process on the weekend and got a response like yours on Sunday. Unfortunately only received a shipping label and no RMA Instruction sheet and have been waiting and sending a message daily but still have not received that RMA instruction sheet. going on 3 days now