I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!
My ticket seems to be taking a while. It’s like they only respond once a day and I haven’t gotten a label or anything yet. 😢 They had me do the input test to make sure all buttons work, last response.
Similar here. I opened my ticket on Nov 25, initial reply yesterday at noon asking me to run the input test, which I did right away. They responded about an hour later asking for additional photos. It’s been 24 hours since I provided those and no response yet.