@protonprivacy I am so angry! Nowhere on your website does it say
“you cannot have more than 1 of our paid products on your account before having to buy the unlimited account”.
I was under the impression that I could buy Mail Plus, then Pass Plus. Noooo. I can only buy one product & if I want another, I have to buy the UNLIMITED product.

This is not stated anywhere! Shame on you! The consumer thinks they are upgrading when they add a 2nd product but no, they are changing their original choice

  • Frantic Freddie@mastodon.socialOP
    57·
    1 year ago

    @protonprivacy I paid for Mail Plus tonight and thought “I’ll also add Pass Plus” to that.

    Little did I know that “adding” Pass Plus would actually replace Mail Plus! I only wanted Pass Plus as an add-on but now I have lost Mail Plus! How can this be reverted?
    Such a confusing way to sell your products.
    YOU NEED TO MAKE THIS CLEARER ON YOUR WEBSITE!

    • alex_herrero@lemmy.worldMEnglish
      6·
      1 year ago

      You can always contact the support here: https://proton.me/support/contact

      I may understand your point. The team is trying to figure out how to accomodate two different services in one account, but it’s not there yet. It will probably be communicated on all of their social networks.