Hi all, I have a 12thgen framework.

I am a bit saddened by the fact that, as of recently, the left side of my trackpad offers so little resistance that it accidentally clicks when using it to move around the pointer. Right side is still fine. Is there any kind of operation I can attempt to get it back or do I have to change the piece completely ?

If that’s the case, do I have to pay 109 euros and get a new keyboard ? Can’t we buy the input cover on its own without ?

Finally, it’s less than a year old. Do I have any chance of getting anything from support ? At least free shipping, of half the price of the part ?

  • True1asian@alien.topBEnglish
    1·
    10 months ago

    Since you are in the EU, you should have 2 years warranty so write to Support and they may replace it under warranty. Even if they don’t, you only need to buy a replacement trackpad and not the whole input cover which should be cheaper. If you want to try to fix it, you can try realigning the trackpad. If you do attempt this, be sure not to overtighten the screws as you can easily strip them and make sure to apply enough downwards pressure.