When they say they “reached out to Google but have yet to hear back”, what does that mean? Do they think there’s a Maps Department at Google with people who fix problems? The correct approach is to use the feedback feature within the app: Username → Help & Feedback.
I once reported a similar issue to Apple Maps. The local search and rescue put out a warning to raise awareness: they’d done multiple rescues for the last three months to a location that people were being sent to by “an online mapping service”. I found it, it was on Apple Maps, reported it via the app, and it was fixed the next day. The SAR agencies don’t understand how mapping apps work.
When they say they “reached out to Google but have yet to hear back”, what does that mean? Do they think there’s a Maps Department at Google with people who fix problems? The correct approach is to use the feedback feature within the app: Username → Help & Feedback.
I once reported a similar issue to Apple Maps. The local search and rescue put out a warning to raise awareness: they’d done multiple rescues for the last three months to a location that people were being sent to by “an online mapping service”. I found it, it was on Apple Maps, reported it via the app, and it was fixed the next day. The SAR agencies don’t understand how mapping apps work.