It would be sloppy or negligent. I know they responded and they actually resolved the issue, but they responded late and they don’t seem to actually care. Otherwise they would have indicated that the user broke the rules, not just that the userbase wanted them gone. It also implies that they don’t see what is wrong with Ashton’s hateful posts promoting transphobia and alt-right Nazism, which is concerning just to say the least.

I know that people are going to excuse them for this, on the basis of being a “free service”, which is kind of meaningless because paid services these days are just as bad or worse. So not a good excuse to dissipate criticism. No criticism of their practices is absolutely valid and warranted. Especially because it is a Fediverse service. Therefore even if you don’t use it, it is still your problem that they don’t moderate and don’t care due to federation.

Just to be clear I’m an SDF member and I have been with them for a few years, and I think their intentions are noble, but I also think they tend to not put as much care and effort as they should into some of their services. The fact that it was as difficult as it was to get them to update from a version with broken federation shows that. They need to bring in more active admins, write a list of rules, and maybe most importantly. Come up with a way to keep spammers at bay. I suggested that they require people be Validated SDF members to join the Lemmy as that would basically eliminate all spam or trolling while still allowing it to be accessible for all the people who really want it.