In Australia, warranty periods defined by the manufacturer are taken into account. However, our consumer law states that the warranty should match an expectation, based on factors such as price and expected product life.

For example, my Lenovo Carbon X1 had an issue. It had a 1 year warranty.

I was just over 2 years with the machine. I contacted them for repairs. Lenovo said no, it’s out of warranty. I simply sent them the link to Australian consumer laws, and the relevant section. Explained that their crazy expensive flagship laptop has an expected life of longer than a year, and definitely longer than 2, and they simply agreed and sent out a courier to pick up the laptop. They fixed it free, as they should have. Their warranty is artificially low.

People just need to flex on these corporations. We have the law in our favour.

I recently tried to return something, within warranty it’s a fix/replacement. Within 6 months it’s a full refund, but I’ve got no idea how much of that is law and how much was store policy