I went to dunkin’ the other day and asked for an iced latte with less ice because it’s winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you’re not actually getting a medium latte, you’re getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…

I have never heard of this in any other country. What the hell?

  • yggstyle@lemmy.worldEnglish
    1·
    19 hours ago

    Dunkin’ has done some sneaky shrinkflation, but there is a certain mechanical clarity…

    I promise you that they have done just that: like every other corporation has. The mechanical clarity is imagined but provides a fine excuse. That machine is configurable - just like any other timed / measured device. Yeah you pushed the ‘small latte’ button … but is that the same small late that x franchise sells across the street (who owns the same machine but different size cups?) It’s software. Anyone who doesn’t think that dunkin’ - a profit driven organization - isn’t going to milk the customer for every penny they can get… is either daft or willfully ignorant.

    edit: wording