[Dec. 19th Scheduled Update Hotfix Notice]
Greetings, dear Manager.
With the Dec. 19th Scheduled Update, a function to add letterboxes in combat encounters to fix the aspect ratio in combat has been added to the game.
We informed you in the Update Notice with the text “Addressed the issue where the “Resolution adjustment in combat gameplay” does not work as intended”, but we failed to word it clearly enough to inform the players what this was referring to, making it seem as though the letterboxes were caused by a glitch.
We sincerely apologize for causing you inconvenience in combat due to this new function.
The following are explanations of our intent, solution, and future improvements regarding this function.
[Intent]
- We added the letterboxes to address the following issues caused by varying aspect ratios: where enemy and ally placements could be misaligned, where Abnormality sprites could appear broken, or where each unit’s Skill Slots may not appear fully on the screen. We sought to solve this issue by making sure that every device runs on the same aspect ratio.
[Issue]
- We realized that adding large letterboxes depending on the aspect ratio could cause the display to appear small, causing inconvenience on the players’ side.
- An additional issue occurred where additional adjustment of resolution after entering a combat scene could cause the screen to appear incorrectly as the letterboxing aspect ratio was not adjusted accordingly.
[Solution]
- We intend to revert this change and remove the letterboxing with an upcoming hotfix today.
[Future Measures]
- We will improve the letterboxing setting logic and add a separate option to enable/disable this function with a future update.
- We will inform you via a scheduled notice before applying the said update.
[Hotfix Deployment]
The hotfix will be applied without a separate client update; restart the game to apply the hotfix. Please note that additional in-game downloads may occur, however.
Content
▶ Removes the letterboxing functionality in combat scenes when using aspect ratios narrower than 16:9
Deployment ETA
▶ 12.19(FRI) 18:30(KST) - There may be a 10 minute margin of error to this estimation.
We are currently investigating other issues that have occurred as well, and we are working on fixes for those issues as well.
Further adjustments and fixes will be announced via the 12.23(MON) Scheduled Update Notice.
We sincerely apologize for the inconvenience.
[Dec. 19th Scheduled Update Hotfix Compensation]
- Content : Lunacy x 300
- Recipients : All users whose accounts were created before Dec. 26th, 2024 10:00
- When : After Dec. 19th, 2024 (MON) 18:30 (KST)
- Can be claimed once per account The compensation can be claimed from the in-game inbox until Dec. 26th 2024 (THU) 10:00 (KST) (Available for 7 days)