I call my credit card supplier to make a payment over the phone. This is because other payment methods are a shitshow¹. The robot says it will record my voice and use it for verification purposes. I’m not okay with that so I press buttons until a human comes on. I order the payment to draw from a checking acct. Then the operator transferred me a bot that said “state your name to confirm this payment”. Now what? I was trapped.

I wonder if this is something I should be giving a shit about. My data is routinely exfiltrated by criminals. I’m not sure if voice prints are being stolen in that way or how they might be used. Perhaps voice print is even more secure for the consumer. If the voiceprint cannot be used to create a voice, only to verify it, then a voice print may even be less useful for criminals than security questions. Any thoughts on this?

¹ (billpay is outsourced likely to a privacy abuser; will not do autopay because I want control [the purpose of privacy]; mailing a paper check is best for privacy but cannot be bothered for various reasons).

  • slazer2au@lemmy.worldEnglish
    5·
    1 month ago

    Chances are the sound clip is stored as proof you made the transaction. If you call up a month later saying that wasn’t me then they have a voice clip of your name they can compare your voice to.

    Just remember you can always change banks.

    • toasterOven@eviltoast.orgOPEnglish
      31·
      1 month ago

      So IIUC, that clip is not just a voice print that verifies my voice, but a recording which can then be used to recreate my voice. Cyber criminals are going apeshit with all the AI and voice impersonation lately.

      Banks are such a shit show there is no better alternative than what I have and ideally I would ditch all banks entirely. I really need to be able to force my bank to not keep my voice on record. But I suppose that’s not an option. I probably have no choice but to try to choose the least shitty bank over the others.