My account MJB9000 was banned without any reason, nothing in modlog, while I didn’t even interact or do anything been just an hour in the site I can’t log in anymore, can anyone help please. I reset the password, logged in with email, nothing seems to work.

  • PriorProject@lemmy.world
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    1 year ago

    If there’s nothing in the modlog, why do you think you were banned?

    If you can’t log in, try:

    • Logging out explicitly if you have a logout button.
    • Clearing your browser cache, or wiping app storage in android system settings.
    • Try logging in again.

    There are several occasions where mods had to wipe existing session tokens on the server, and this procedure helps recover if that’s what’s keeping you out.

    • MJBCARE@lemmy.worldOP
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      1 year ago

      Did that, cleared all cache, tried logging in from a new private browser, nothing worked. I I think it is related to the update that happened 14 days ago, because others had my same issue. But eventually they were able to login

      • PriorProject@lemmy.world
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        1 year ago

        Weird. Did you try a different browser, using a mobile app, or using the password reset process?

        I was hit by the mass logouts like many others, but didn’t have much trouble getting back in using the techniques you’ve already tried.