I believe Robustness was the term I learned years ago: the ability of a system to gracefully handle user error, make it easy to recover from or fix, clearly communicate what was wrong etc.
Of course, nothing is ever perfect and humans are very creative at fucking up, and a lot of companies don’t seem to take UX too seriously. Particularly when the devs get tunnel vision and forget about user error being a thing…
Of course modern UX design is very much based on getting the right answer with the wrong inputs (autocorrect, etc).
I believe Robustness was the term I learned years ago: the ability of a system to gracefully handle user error, make it easy to recover from or fix, clearly communicate what was wrong etc.
Of course, nothing is ever perfect and humans are very creative at fucking up, and a lot of companies don’t seem to take UX too seriously. Particularly when the devs get tunnel vision and forget about user error being a thing…