Hello fellow selfhosters, I tried to find a piece of software that could achieve my goal but maybe I am not searching in the correct areas. So I thought of asking here for suggestions or directions I could take.

What I am looking for:

I am looking for software that could fill a purpose of tracking like a helpdesk ticketing portal but not be a full blown ticketing portal.
For example I want to track current tasks like an RMA I am doing right now with Logitech (currently organized in my email inbox/folders) or keep track of shipments (currently tracked in Google Keep in this format: Shop | MM YYYY | Order-ID | Contents | Tracking:<Shipping Number>)

Features I am specifically looking for:

  • Tracking items (like shipments)
  • Keep track of issues (fix light bulb), Tasks (go to citizen office to renew ID),
    • Optionally: Keeping communication like E-Mails (like go back and see the communication history with Logitech concerning the RMA#999999)

Platforms I use:

Android and Windows.

What I have found so far and seemed to fit:

How I am coming to the conclusion I need something like that

  • As mentioned earlier, I keep track of some stuff like shipments, overtime todo, money I am owing or someone does owe me in Google Keep. It kinda works but I feel like I am straining the borders of it’s use case. And I fear Googles Graveyard
  • I keep track of my e-mails via folders (to some extent). But I will probably not find the email of communication I had 5 months ago with that system.
    At work we use a classic ticket helpdesk system. I can more or less find the ticket of an issue a customer had on the phone and correlate it with the problem I have right now.
  • Some of my knowledge base is in Obsidian.md for technical stuff or minor stuff like “find x here”, while the stuff related for real life (e.g. recipes) are stored in OneNote.
    It’s not necessary to consolidate it but maybe I can remove some of each into the new system?

What I would like to avoid:

Things like creating companies to track tickets with. I would rather just keep track of the issue (maybe with some form of history to go back in time?) and not be lost in endless classification of company number, telephone, contacts etc.

Maybe I am in search of a unicorn-glitter editiontm and just need someone to tell me that doesn’t exist or I am not looking for the correct thing or term.
The help is highly appreciated :)

PS: While preferred it doesn’t need to be selfhosted. It should be accessible via smartphone (app or web doesnt really matter) and on desktop (program or web).

Update:

Currently in consideration are (thanks for the suggestions so far!):

  • OpenProject
  • Focalboard
  • Vikunja
  • Tarallo
    • zonsopkomstEnglish
      1·
      9 months ago

      with syncthing + orgzly and/or orgro to make it usable via PC or phone. Also recommend org-roam for expansion as a personal knowledge system. Positive- make it as simple or complicated as you want to make it. Negative- learning curve may take a while.

    • dumpsterlid@lemmy.worldEnglish
      1·
      9 months ago

      organice is front end that runs entirely in a mobile or desktop browser that allows you to access and edit org files easily with a touchscreen or mouse and keyboard. It obviously doesn’t have full org mode functionality, but it does a have a calendar view.

      https://github.com/200ok-ch/organice

      All you have to do is navigate to https://organice.200ok.ch in your phone’s browser and then pin it to your start screen. The PWA is downloaded and you can now access a remote webdav server with the locally saved front end of organice. No data is sent to organice, the only function of the website is to give you an easy place to download the PWA to your device using a web browser.

      I love love love love org mode, it is just simple yet so powerful and there really is nothing else like it, I can’t really recommend anything else in good conscience here, especially since most other options (except for logseq https://logseq.com/ which I am not sure does everything you want?) are commercial and who knows what the hell will happen when the company goes out of business or is bought out by someone else?

      I recommend Spacemacs or Doom emacs as a nice starting point for emacs, or you can just start with basic emacs and build it yourself as org mode is included in the default distribution of emacs.

      An additional thing to think about, there is an android release of emacs coming up, so org mode might get much more accessible on the go in the future!

      No worries if you aren’t interested, I am just providing some additional context.

      https://www.spacemacs.org/

      https://github.com/doomemacs/doomemacs

      This video is a great thorough but approachable explanation of why org mode is so special:

      https://www.youtube.com/watch?v=DEeStDz_imQ