A friend shared a post from someone else that was talking about this article. I’ve quoted the text from that post below:
This is a 1996 guide on how to help someone use a computer. It’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. A nice example of “the universal within the particular”
Honestly, everything here is great advice for teaching anything to somebody. I’m about to be involved with my company’s training soon, and I’m saving this article to refer to when I start writing our materials.
I’m trying to take a more active roll in training new machines operators at my job, and it’s only because the current training manager actively does the opposite of 90% of the stuff on this list. I’m getting tired of being called in to “fix” stuff that’s just an error of bad training.