I pre-ordered a pair of Jennen shoes (elevator shoes, so I can be a big boy) from their online site (they no longer have the shopfront on Johnstone street) and got asked for a tip at the end. For basically changing a stock allocation assignment. I had a whinge on their contact forms, and they replied “the tip function is optional”.

2 years later I emailed again, saying “I haven’t bought a replacement pair of shoes, all because of the audacity to ask for a tip. I get that it’s optional, but so is a cashier going ‘hey give me that twenty from your wallet’, and when the customer goes ‘wtf??’ the cashier replies ‘oh lol it’s optional’. You may have thought ‘you know, a tip screen could give us free money! What’s the harm?’, and I guess this follow up email is proof of that harm. Don’t bring tipping culture here please!”

I get this reply a day later, and can confirm the tip function is now gone. Loverly! Whinging may be one thing, but persistent whinging made the difference.

  • AwkwardLookMonkeyPuppet@lemmy.worldEnglish
    55·
    10 months ago

    That’s cool that they took your feedback seriously. This is why we need to continue patronizing smaller businesses. Amazon would not have replied, and even if they did their reply would have been generic. If someone actually took the time to type anything to you it would have been “lol, fuck off. We own the market. We don’t care about your business.”

    • Nougat@fedia.io
      272·
      10 months ago

      Amazon would not have replied, …

      That’s because there’s no way to contact Amazon in the first place.

      • TrickDacy@lemmy.world
        95·
        10 months ago

        …what?

        Amazon sucks for a lot of reasons but all you have to do is click a couple of links and you can chat with a rep. 90%+ of the times I’ve complained about anything, they give me a partial if not full refund.

        This is in America, if that matters. If they truly don’t have customer service in Australia, that’s insane.

        • alcoholicorn
          111·
          10 months ago

          You mean chat with a robot?

          I’ve had varied experiences with robots, sometimes they give you the refund, othertimes it’s not refundable, even if they broke it.

        • Baku@aussie.zoneEnglish
          3·
          10 months ago

          I had them “temporarily hold” my account for some vague reason about wanting to verify the name on my bank card, and they demanded a letter from my bank with my full name, phone number, and last 4 digits of my card on it (something my bank doesn’t actually do - closest thing they do is proof of balance/ordinary statements. If your Amazon account is on “hold”, you can’t contact anybody. Not even a robot. You go to the contact page and it tells you your account is on hold and to send them the documents they demand first. If you log out, it won’t give you a phone number, email, or even a chat window until you log in… Which you can’t do because your account is on hold

          I don’t use Amazon because of that very reason. If they gave me somebody’s contact info I’m sure I could’ve explained the situation and they would’ve verified me, but how automated and ridgid their policies are. So I just use local stores, who actually have fucking phone numbers

      • Australis13@fedia.io
        3·
        10 months ago

        Disagree. I have used the online chat function (am in Australia) and chatted with a rep a couple of times. In both cases they quickly solved my problem. I would prefer to buy elsewhere, but in some cases Amazon is the only way to get items from overseas and not have a massive hassle if they get damaged en route.

    • coffeeClean@infosec.pub
      4·
      10 months ago

      True but Amazon would have done the math to begin with. So a complaint would not cause them to do extra math and complaints are probably unlikely to change their calculation.

      I boycott Amazon already but if I were an Amazon customer I would not be motivated to help their business by giving them useful customer feedback.