I only needed one more item to “unlock extra savings up to 15%”, so I added an extra item to see what the savings would be. I didn’t think the savings matched what was advertised, so I removed an item to see what the difference was (making sure to screenshot before/after this time). Turns out the price of 3 out of 4 items is the same after an extra 5% discount.
That’s not right at all! Ask customer service what they think and post their response.
The most frustrating thing about S&S for me is that the prices fluctuate wildly from delivery to delivery. I have to waste so much time combing through my subscriptions every time a new one is about to ship, just to make sure I’m not paying extra that week.
Eventually, I ended up having to cancel it all after a few times when I couldn’t double-check and ended up paying more for a few items.
I found it better to simply set up a price alert, and buy non-urgent things when they are at a low price, stocking some extra if necessary.
I find it cheaper and more effective to subscribe and use the initial coupon (usually 25% off), then immediately cancel the subscription after they ship it. Most likely there will be another coupon next time I need the product
The only thing I had as a really reocurring subscription was my cat’s kibble but then I noticed that on some deliveries the price was considerably higher so I switched to buying it at the store market
I have had great luck with chewy.com for cat stuff
I can’t praise chewy.com enough. I have a dog, a cat, and parrots and I save so much money not going to PetSmart or PetCo.
Chewy is amazing. Price is very consistent and customer service is scary good. I once ordered food for my cat while sitting eating dinner. The next morning at 6am I opened my door to go to work and literally tripped over my cats food. I still have no fucking clue how the hell it got to me so quick, it was 12ish hours. When I moved and switched my auto subscription their system flagged my change of address as fraud and emailed me to call customer service. I called at literally 3am (because I’m a freakish night owl) expecting to work my way through an automated system and the phone rang twice and a very cheerful person answered. I almost hung up in shock and then almost was the jerk calling at 3am asking “why are you answering the phone at 3am?”
Does that actually work without raising any red flags on their end?
I tried doing subscribe and save when they first introduced it, but it doesn’t lock in a price, and if it’s out of stock one month when it’s time to ship, it just cancels the whole thing even if it’s back in stock a week later. And the discount isn’t even that great. Frankly the whole program is shit imo and I’m amazed it’s still so shitty however many years later.
I followed up with customer support. They said go ahead with the order and they will refund me the amount after. They gave me a $5 credit for my trouble. They said they would escalate this issue to the development team.