Air Canada appears to have quietly killed its costly chatbot support.

Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.

  • _edge@discuss.tchncs.deEnglish
    26·
    9 months ago

    Bad news: this is already happening: Subcontractors and labor law (not a machine, but separate-legal-entity excuse), “computer error” for fuck-ups, resellers and franchise models (yes, our name is on it, but you did not buy from us, you bought from this entity who is a dude in China or a bot in india, but totally not us)

    • foggy@lemmy.worldEnglish
      11·
      9 months ago

      Good news: publicly traded companies will publicly ask their overlord AI about cost saving strategies. When it says “all of the C-suige execs can be fired, I can do their jobs” the shareholders will say “OFF WITH THEIR HEADS!” and finally the common man and the shareholder will have a common goal.

    • Liz@midwest.socialEnglish
      5·
      9 months ago

      Yeah, and we really need to clamp down in this bullshit or it will continue to get worse.